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Distance Education FAQ

How do I order my materials?

Please see the main Distance Education page for your options.

When will I get my order form?

Departmental order forms are no longer accepted. All orders must be ordered online.

When will I get my materials?

We make every effort to ship your materials out to you as soon as possible after we receive your order. The volume of orders during our busy times (August/September, April/May and December/January) can cause a slight delay in processing. During peak times, allow 7-10 days for us to process and ship your order.

I want to buy used books for my course, how do I do that?

The option to choose new, used or rental will be available when you make your order online.


Why didn't I get a used book?

The Bookstore gets used books from several different sources. We buy from wholesalers and also other students. This means that sometimes we cannot get any used books for a specific title. Sometimes there are no used books, or a very limited number. We try to inform you of the availability when you shop with us and if you give us strict instructions we will ship only if we have what you ordered.

What if I don't have a student number?

This is used by the Bookstore to reference your address in our shipping system and to trace orders if there is a problem. If you do not have a student number, don't worry, we will assign a temporary number to your order, so that it can be shipped and traced.

Can I return my textbooks/Course manuals?

Please see the DE Returns section. For course manual returns, each department has a separate policy. Please refer to return information that is provided by the department.

Can I sell my books back to the Bookstore when I have finished using them?

Please refer to the DE Buyback section for more details about this program.


Why is my order delayed?

Common causes for delay include: books being held up at the publisher, course materials not yet printed etc. Please be patient. However, if you still have not received your order 10-15 days after placing your order, you should contact us. This could indicate that there is a problem with your order.