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Returns

Textbook Return Policy

We understand that sometimes you need to return a textbook. To avoid disappointment, we want to make you aware of our returns policy.

Returns must be:

  • Accompanied by original receipt.
  • Refunded on the same card as original purchase.
  • In mint condition.
  • Before the deadline.

Deadlines

Term
Deadline
If course is dropped
Fall courses September 15 October 31
Spring courses January 15 February 28
Intersession & Summer courses Three (3) days from
start of class
Seven (7) days from
drop date

Sorry, but we cannot accept returns for the following items:

  • Textbooks for one week courses
  • Coursepacks (unless course dropped)
  • Digital materials and eBooks(due to licensing restrictions)
  • Shrink-wrapped packages that include digital materials (if opened)

Distance Education Return Policy

The deadline to receive a FULL refund for course materials:

Term Deadline If Course dropped
Fall courses September 15 * October 31 *
Spring courses January 15 * February 28 *
Intersesion & Summer courses Three (3) days from start of class * Seven (7) days from drop date *

* Books must arrive at the Bookstore by the dates mentioned above. Please allow sufficient time for shipping; books received after the deadline will be returned at your expense.

Returns must be:
  • Accompanied by the original receipt
  • Refunded on the same card as original purchase
  • In mint condition
  • Still in their original unopened shrink-wrap, ie course reading pkgs, manuals, videos, CDs/DVDs
  • Before deadline
Sorry, but we CANNOT accept returns for the following items:
  • Textbooks for one week courses
  • Coursepacks (unless course dropped)
  • Digital materials and eBooks (due to licensing restrictions)
  • Shrink-wrapped packages that include digital materials (if opened)

Package books securely in a padded envelope or box to prevent damage in shipping. Also, include your original sales receipt (keep a copy) and a brief note explaining why you are returning the materials. (If possible, also include a copy of your original order form).

THE BOOKSTORE IS NOT RESPONSIBLE FOR BOOKS DAMAGED/ LOST IN SHIPPING.

Send to:
UVIC BOOKSTORE
DISTANCE EDUCATION
PO BOX 2200
3800 FINNERTY ROAD
VICTORIA, BC V8W 3H6

Computer Store Return Policy*

Most items may be returned for a full refund within 14 days of purchase, provided they are unopened and accompanied by original receipt.

Opened items

If a product has been opened, it may be eligible to be returned within 14 days. The product must be in mint, re-sellable condition along with all the original packaging and accessories. A restocking fee of 15% will apply.'
Opened software cannot be returned due to copyright laws, unless the manufacturer offers a satisfaction warranty. See in store for details.

Defective items

If a product is defective, it can be replaced or repaired (depending on manufacturer) if returned within 14 days. After this, the manufacturer's warranty applies. See in store for details.

* We reserve the right to deny any return at our discretion.

General Items Return Policy

Most non-textbook items can be returned for a full refund within 14 days of purchase, if accompanied by original receipt and in 'as-new' condition.

The following items cannot be returned:

General interest and reference books

  • Books that include digital content, if opened.
  • Special order books.

Other merchandise

  • Magazines, plastic-wrapped merchandise (if opened) and swimwear.

Calculators

  • Up to one month from purchase date, the UVic Bookstore will replace defective calculators, if accompanied by original receipt.
  • After one month, calculators must be sent to the manufacturer for repair or replacement.