Returns

We understand that sometimes you need to return a textbook. To avoid disappointment, we want to make you aware of our returns policy.

Returns must be:

• Accompanied by original receipt.
• Refunded on the same card as original purchase.
• In mint condition and still in their original unopened shrink-wrap (i.e Course reading packages, manuals,videos, CDs/DVDs).
• Before the deadline.

Deadlines

Sorry, but we cannot accept returns for the following items:

• Textbooks for one week courses
• Coursepacks (unless course dropped)
• Digital materials, access codes and eBooks (due to licensing restrictions)
• Shrink-wrapped packages that include digital materials (if opened)

Computer Store Return Policy*

Most items may be returned for a full refund within 14 days of purchase, provided they are unopened and accompanied by original receipt

Opened items

If a product has been opened, it may be eligible to be returned within 14 days. The product must be in mint, re-sellable condition along with all the original packaging and accessories. We reserve the right to charge a 15% restocking fee as the item is no longer considered as new.
Software cannot be returned due to copyright laws, unless the manufacturer offers a satisfaction warranty. See in store for details.

Defective items

If a product is defective, it can be replaced or repaired (depending on manufacturer) if returned within 14 days. After this, the manufacturer's warranty applies. See in store for details.

Ear buds

Earbud style headphones can't be returned once opened for hygienic reasons.

* We reserve the right to deny any return.

General Items Return Policy

Most non-textbook items can be returned for a full refund within 14 days of purchase, if accompanied by original receipt and in mint condition.

The following items cannot be returned:

General interest and reference books. These are:

• Books that include digital content, if opened
• Special order books

Other merchandise. These are:

• plastic-wrapped merchandise (if opened)
• Swimwear

Calculators

• Up to one month from purchase date, the UVic Bookstore will replace defective calculators, if accompanied by original receipt.
• After one month, calculators must be sent to the manufacturer for repair or replacement.

Donation Items

• Items sold for Fund Raising are not returnable. This includes Orange Shirts (exchangeable for sizes), Orange Shirt Buttons and United Way Books.

Online Order Return Policy

Before initiating a return, please carefully review the return policies above to ensure you meet our criteria, the dates are important.
Please package the item(s) securely to prevent damage in transit and include a copy of your invoice and sales receipt inside the package. A a brief note explaining why you are returning the materials would be helpful.

Send To:
UVic Bookstore
PO Box 2200
3800 Finnerty Road
Victoria, BC V8W 3H6

You are responsible for the cost of return shipping. We recommend using a reliable shipping method with tracking and/or insurance to ensure the safe arrival of the returned goods. Please note that you are also responsible for any loss or damage that occurs during the return shipping process which is why we suggest insurance.

Refunds

Once we receive the goods, we will inspect it to ensure it meets our returns eligibility criteria. A refund will be issued to the original payment method used for the purchase. Please note it may take 2-5 business days for the refund to reflect in your account depending on your financial institution.

Exchanges

Exchanges can be done in store, but if you are unable to please follow the returns process above. Then please place a new order for the replacement item(s) separately. We are unable to process an online exchange.
For further questions please contact the Bookstore, use the chat function or call 250.721.8311.