To accommodate returns during the spring 2021 term we have updated our policies. Returns for physical items must be:
Returns for digital items - All digital items and access codes, ebooks, etexts are non-returnable.
We understand that sometimes you need to return a textbook. To avoid disappointment, we want to make you aware of our returns policy.
Returns must be:
|Term||Deadline||If course is dropped|
|Fall 2020 courses||September 22||October 31|
|Spring 2021 courses||January 22||February 28|
|Intersession & Summer courses||7 days from start of class||14 days from drop date|
Sorry, but we cannot accept returns for the following items:
Books must arrive at the Bookstore by the dates mentioned above. Please allow sufficient time for shipping; books received after the deadline will be returned at your expense.
Package books securely in a padded envelope or box to prevent damage in shipping. Also, include your original sales receipt (keep a copy) and a brief note explaining why you are returning the materials. (If possible, also include a copy of your original order form.)
PO Box 2200
3800 Finnerty Road
Victoria, BC V8W 3H6
Most items may be returned for a full refund within 14 days of purchase, provided they are unopened and accompanied by original receipt
If a product has been opened, it may be eligible to be returned within 14 days. The product must be in mint,
re-sellable condition along with all the original packaging and accessories. A restocking fee of 15% will apply.
Opened software cannot be returned due to copyright laws, unless the manufacturer offers a satisfaction warranty. See in store for details.
If a product is defective, it can be replaced or repaired (depending on manufacturer) if returned within 14 days. After this, the manufacturer's warranty applies. See in store for details.
Earbud style headphones can't be returned once opened for hygienic reasons.
* We reserve the right to deny any return at our discretion.
Most non-textbook items can be returned for a full refund within 14 days of purchase, if accompanied by original receipt and in mint condition.
The following items cannot be returned: