Returns

We understand that sometimes you need to return a textbook. To avoid disappointment, we want to make you aware of our returns policy.

Returns must be:

• Accompanied by original receipt.
• Refunded on the same card as original purchase.
• In mint condition and still in their original unopened shrink-wrap (i.e Course reading packages, manuals,videos, CDs/DVDs).
• Before the deadline.

Deadlines

Sorry, but we cannot accept returns for the following items:

• Textbooks for one week courses
• Coursepacks (unless course dropped)
• Digital materials, access codes and eBooks (due to licensing restrictions)
• Shrink-wrapped packages that include digital materials (if opened)

Distance Education Return Policy

Books must arrive at the Bookstore by the dates mentioned above. Please allow sufficient time for shipping; books received after the deadline will be returned at your expense.

Package books securely in a padded envelope or box to prevent damage in shipping. Also, include your original sales receipt (keep a copy) and a brief note explaining why you are returning the materials. (If possible, also include a copy of your original order form.)

Send To:
UVic Bookstore
Distance Education
PO Box 2200
3800 Finnerty Road
Victoria, BC V8W 3H6

Computer Store Return Policy*

Most items may be returned for a full refund within 14 days of purchase, provided they are unopened and accompanied by original receipt

Opened items

If a product has been opened, it may be eligible to be returned within 14 days. The product must be in mint, re-sellable condition along with all the original packaging and accessories. We reserve the right to charge a 15% restocking fee as the item is no longer considered as new.
Software cannot be returned due to copyright laws, unless the manufacturer offers a satisfaction warranty. See in store for details.

Defective items

If a product is defective, it can be replaced or repaired (depending on manufacturer) if returned within 14 days. After this, the manufacturer's warranty applies. See in store for details.

Ear buds

Earbud style headphones can't be returned once opened for hygienic reasons.

* We reserve the right to deny any return.

General Items Return Policy

Most non-textbook items can be returned for a full refund within 14 days of purchase, if accompanied by original receipt and in mint condition.

The following items cannot be returned:

General interest and reference books. These are:

• Books that include digital content, if opened
• Special order books

Other merchandise. These are:

• plastic-wrapped merchandise (if opened)
• Swimwear

Calculators

• Up to one month from purchase date, the UVic Bookstore will replace defective calculators, if accompanied by original receipt.
• After one month, calculators must be sent to the manufacturer for repair or replacement.

Donation Items

• Items sold for Fund Raising are not returnable. This includes Orange Shirts (exchangeable for sizes), Orange Shirt Buttons and United Way Books.