- What are the shipping costs for online ordering?
- How soon do I get my books?
- Can I pick up my books at the Bookstore?
- Why is there sometimes no price for the textbook?
- What if there is no listing for my course?
- Why is there a used price for course materials listed if there aren't any used?
- How do I see my orders and order status?
- How do I print my booklist?
- Can I use my gift card online?
- How do I change my address, password or email address?
- What do I do when I have forgotten my password?
What are the shipping costs for online ordering?
The shipping costs in Canada are charged at a flat rate regardless of size and weight.
| BC - Xpress Post | 3-6 Business Days | Amount $9.95 + GST |
| BC - Priority Courier | 2-3 Business Days | Amount $12.25 + GST |
| Rest of Canada - Xpress Post | 3-6 Business Days | Amount $19.50 + GST |
| Rest of Canada - Priority Post | 2-3 Business Days | Amount $26.95 + GST |
| USA & International* | *Shipping cost for USA & International to be confirmed via email. | |
How soon do I get my books?
It can take up to 3 business days to process your order and that does NOT include shipping time.
If you are ordering distance education course materials and we are unable to send your complete order, we will either contact you with a partial order list or hold your shipment until we have the complete order.
Due to space availability, if you are ordering on-campus course materials we will NOT contact you with a partial list but ship the items we have available. At a later date you will have to either reorder those unshipped items or purchase them from the Bookstore. If you require any changes please let us know your request in the comments field when ordering.
Can I pick up my books at the Bookstore?
Due to space restrictions there is no pick up available at the bookstore when you order online.
Why is there sometimes no price for the textbook?
Textbook orders are placed over a period of time causing variable arrival times, the print runs or number of copies produced are generally small. In addition, for us to attain specific textbooks and to get the best prices possible, we order books from publishers around the world. Sometimes books are printed & shipped at the very last minute and we are not aware of the exact price until it has arrived.
What if there is no listing for my course?
If your department or course isn't listed it usually means that we haven't received a textbook adoption from your instructor. Please note that we receive textbook adoptions up to (and beyond) the first day of classes. Check back often, speak to your instructor, or contact us and we'll try to help you out.
Why is there a used price on the booklist if there aren't any used books?
Our computer creates a new & used price for every title whether used copies are available or not. This is an automatic default setting that cannot be changed. Some items such as special packages, coursepacks, and lab manuals are never available as used and therefore have no used prices shown.
How do I see my orders and order status?
Almost all our web site pages have a link on the top right hand side called My Account which takes you to a login page. Please login using your email address & password. Once you login you will see four choices:
- Customer Profile - update or edit your billing information, address & email.
- Change Password
- Current Order - see the detailed order you have just placed, your order will remain here until it has been invoiced & shipped.
- Order History - see all your order history, both completed and cancelled orders. A completed order has been invoiced and shipped.
How do I print my booklist?
Use the Textbook Online Ordering to choose all the courses that you are enrolled in, once it returns your search results you will see an icon 'Print your Booklist' on the top right hand side of the page. This will give you a nicely formatted page to print off and bring with you to the Bookstore.
Can I use my gift card online?
Yes, you can use your gift card online by typing in the gift card number in the Special Notes area during the checkout process. For your protection we also require a faxed copy of the back of the card to 250.472.4588. We still require a credit card number to process the order.
How do I change my address, password or email address?
Almost all our web site pages have a link on the top right hand side called My Account which takes you to a login page. Please login using your email address & password. Once you login you will see four choices:
- Customer Profile - update or edit your billing information, address & email.
- Change Password
- Current Order - see the detailed order you have just placed, your order will remain here until it has been invoiced & shipped.
- Order History - see all your order history, both completed and cancelled orders. A completed order has been invoiced and shipped.
What happens when I have forgotten my password?
Almost all our web site pages have a link on the top right hand side called My Account which takes you to a login page. Directly below the form to login is another form called Forgot Password? Please enter your email address and an email will be sent to your address shortly with a new password. Then login with your email address and new password and be sure to go to 'My Account' and reset your password to something more memorable.