- How do I order my materials?
- When will I get my order form?
- When will I get my materials?
- I want to buy used books for my course, how do I do that?
- Why didn't I get a used book?
- What if I don't have a student number?
- Can I return my textbooks/Course manuals?<
- Can I sell my books back to the Bookstore when I have finished using them?
- Why is my order delayed?
How do I order my materials?
Please see the main Distance Education page for your options.
When will I get my order form?
Please go to your department website to download an order form, then fax it to 250-472-4588 or order online.
When will I get my materials?
We make every effort to ship your materials out to you as soon as possible after we receive your order. The volume of orders during our busy times (August/September, April/May and December/January) can cause a slight delay in processing. During peak times, allow 7-10 days for us to process your order and for Canada Post to deliver it. We use Canada Post's Courier services (Xpress Post and Priority Courier) in order to ensure speedy delivery of your materials.
I want to buy used books for my course, how do I do that?
Order forms have a space on them to indicate if you would like used books. Please fill in the used book price, or check the box next to the used book price. If we do not have any used books, we will supply you with a new one and charge accordingly
Why didn't I get a used book?
The Bookstore gets used books from several different sources. We buy from wholesalers and also other students. This means that sometimes we cannot get any used books for a specific title. Sometimes there are no used books, or a very limited number. We therefore fill orders on a first come, first served basis. Get your order in early and you will have more of a chance of getting a used book.
What if I don't have a student number?
The order forms do have a space for your student number. This is used by the Bookstore to reference your address in our shipping system and to trace orders if there is a problem. If you do not have a student number, don't worry, we will assign a temporary number to your order, so that it can be shipped and traced.
Can I return my textbooks/Course manuals?
Please see the DE return policy. For course manual returns, each department has a separate policy. Please refer to return information that is provided by the department.
Can I sell my books back to the Bookstore when I have finished using them?
We have just started a program of buying books back from Distance Ed. students. The departments that you take courses from will send out information on this program with your order forms or other mailouts that you receive. Or go to Buyback for Distance Education Students for more details about this program.
Why is my order delayed?
Common causes for delay include: failure to include the expiry date for your credit card, an incomplete address on your order form (remember to include your postal code!), books being held up at the publisher, course materials not yet printed etc. Please be patient. However, if you still have not received your order 10-15 days after placing your order, you should contact us. This could indicate that there is a problem with your order.